Your Rights & Responsibilities When You Move

1. Overview

This guide explains your rights and responsibilities when preparing for an interstate move with AMB Moving & Storage Inc. It is designed to help customers understand federal transportation protections, moving procedures, valuation coverage, estimates, and dispute resolution processes.

This information is provided in accordance with federal consumer protection guidelines for interstate household goods transportation.

2. Your Rights as a Customer

When booking an interstate move, you have the right to:

• Receive written estimates
• Review your Order for Service before moving day
• Receive a Bill of Lading at pickup
• Be informed of all charges before service
• Select valuation coverage
• Receive delivery within agreed delivery window
• File a claim for loss or damage
• Request dispute resolution or arbitration if necessary

You also have the right to ask questions and receive clear explanations of your contract, services, and pricing.

3. Your Responsibilities as a Customer

To ensure a smooth move, you agree to:

• Provide accurate inventory information
• Disclose items requiring special handling
• Be present (or have a representative present) at pickup and delivery
• Review documents before signing
• Ensure safe access for trucks
• Meet payment obligations

Incorrect or incomplete information may result in delays, additional charges, or schedule changes.

4. Estimates Explained

There are two main types of moving estimates:

Binding Estimate

The total cost will not exceed the written price as long as shipment details remain unchanged.

Non-Binding Estimate

The price is an approximation. Final charges are based on actual shipment weight, services performed, and access conditions.

Always review your estimate carefully and confirm that all requested services are listed.

5. Important Moving Documents

You will receive several official documents during your move:

• Estimate — projected cost and services
• Order for Service — confirms scheduling and terms
• Bill of Lading — official transportation contract
• Inventory List — list of items loaded
• Delivery Receipt — confirms delivery condition

Keep copies of all documents for your records.

6. Valuation Coverage Options

Federal law requires carriers to offer valuation protection options. Valuation determines the carrier’s liability limit if items are lost or damaged.

Released Value Protection

• Included at no extra cost
• Coverage limited to $0.60 per pound per article

Full Value Protection

• Additional cost
• Provides repair, replacement, or settlement based on declared value

You must select your preferred coverage before pickup.

7. Pickup & Delivery Windows

Interstate deliveries are scheduled based on:

• Distance
• Shipment size
• Route logistics
• Federal driving regulations

Delivery dates are estimated unless a guaranteed date is provided in writing.

8. Prohibited Items

For safety and legal reasons, movers cannot transport:

• Hazardous materials
• Flammable substances
• Explosives
• Perishables
• Illegal items

Failure to disclose prohibited items may result in refusal of service.

9. Claims for Loss or Damage

If damage or loss occurs:

1. Note it on the delivery paperwork.
2. Submit a written claim within the timeframe listed in your contract.
3. Provide supporting documentation.

Claims are processed according to federal guidelines and the valuation option selected.

10. Dispute Settlement Program

If a dispute arises that cannot be resolved directly, you may request neutral dispute resolution. Arbitration programs are designed to resolve claims efficiently without court proceedings.

Participation procedures and eligibility requirements will be provided upon request.

11. Tips for a Successful Move

• Declutter before packing
• Label boxes clearly
• Keep important documents with you
• Photograph valuables before shipment
• Confirm parking arrangements
• Verify contact information

Preparation helps prevent delays and reduces risk of damage.

12. Contact Information

For questions regarding your rights and responsibilities: